Travel Reviews

We invite you to tell us about your recent travel experiences. What was the highlight of your latest trip? How was the service at that luxury hotel? Would you really recommend that 4-star restaurant to a friend? What did you think of your guided tour?

And, of course, feel free to rave about the expertise and helpfulness of your Adelman vacation consultant!

Please send your review to marketing@adelmantravel.com

Average rating:  
 51 reviews
by Jeanne N. on Adelman Vacations

You are such a pleasure to work with! I’m so very happy that we came in today and please know that you are my go to person for all of our future travel. We always go away every year at about the same time to celebrate my birthday…ugh…and our anniversary. We are realtors, so this is the perfect time for us to get away from everything and re-boot! I’ve been on the web checking out the resort and am so happy for your advice and now have something to look forward to!Please feel free to go ahead and take care of the luggage and definitely upgrade our seats as well, both ways. Bruce loves the window and I love the aisle if that’s possible. I trust your judgement!You tell us where to be and when and we will be there! In the meantime, be well my friend!Thanks,Jeanne N.

by Perry M. on Adelman Vacations

I want to let you know that I have been working with Janie Leis for the past 5 or 6 years with numerous international trips and I could not be more pleased with her service. I had worked with Marc in Milwaukee, my home, until he left Adelman in 2012. When I was offered to work with Janie I was at first hesitant as being an "old fart" I still prefer person-to-person contact rather than long distance. However, I have been so pleased that I continue to work with Janie. Our trips are customized and rather convoluted and demanding at times, but I have yet to be disappointed.During my working days I worked with industrial customers, so I know how important good customer service is. I hope to work with her for a long time yet come.Thank you for your time and have a great day.Perry M.

by Nikki M. on Adelman Vacations
Adelman Vacations

We have been using Adelman Vacations for years! All of the agents are awesome! We just returned from a trip to Punta Cana. A few weeks before travel we received a packet in the mail with every detail imaginable! They thought of everything from directions to our Park N Fly, a “what to pack” list, info on the travel card we would need to purchase, plus all of the pertinent reservation info. I couldn’t have asked for more! The trip was fabulous but I knew that I had someone I could call if there were any issues.Nikki M.

by Connie R. on Adelman Vacations
Dianna Wray received a raving review on Facebook from one of her newest fans as follows

I have to give props to the amazing travel agent that helped us plan our trip to Italy and Spain this summer.When we decided to plan a trip to Europe this summer, we knew we needed the help of a Travel agent. I contacted several local agencies and to my surprise....none of them were willing to meet with us in person to discuss our trip ideas. Eventually, I called Adelman Travel. I was scheduled a time to meet with one of their agents, Diana Wray. From the moment we met... Diana, we knew we were in good hands. She was excited to meet with us and help us plan. She was able to provide us with travel tips and ideas. She planned a perfect custom trip (along with all the fine details). She was in constant communciation during the planning phase. A couple of weeks before our departe date, we met to review everything and make sure all loose ends were tied up. Unfortunately, the day of depature, our initial flight was significantly delayed (thanks Springfield Airport �) and we lost valuable time in Rome as well as the inconvenience of the delays and missed connections. The delay was completely out of Diana’s control but she took the initiative to reach out to Delta and the travel insurance companies to quickly work on refunds and submit claims to the insurance company. After our trip, we met again to tell her about our trip and give feedback. She was with us every step of the way. I couldn’t have been more pleased and we will definitely call Diana Wray for our future travel needs. If you are looking for assistance with a trip (small or large), I would highly recommend calling Diana Wray.Connie R.

by The Lasater’s on Adelman Vacations

I was thinking back about our first trips you planned for us going to Disneyworld, Hawaii, and Mexico, the trips to the Florida and Alabama coasts before my mom passed away, and now the boys are growing up and starting new chapters in their lives. You have been a big part of so many wonderful memories for our family. You’ve become so much more than our travel agent. You are a true family friend and we really appreciate all the help over the years.Thank you, Karen!The Lasater’s

by Tanja R. on Adelman Vacations
Jelica Lazic

I wanted to take a moment to share my experience with one of your travel agents, Jelica Lazic.I originally planned a vacation on my own, through Expedia. I booked my room and planned on paying for my room when I arrived in Punta Cana.However, I attempted to make a change to my reservation, from 4 to 3 people. It was a complete nightmare. They would NOT make the change for me. I am not exaggerating when I say that I spent 22+ hours with Expedia reps and Royalton Bavaro staff, trying to rectify the situation. I finally realized that it was a dead end, and my son's senior trip was going to need to be cancelled. Heartbroken to bare the bad news to my two kiddos, I was told to reach out to a travel agent.I was referred to Jelica. I called her later in the day and didn't really expect to hear anything until the following day(s). I was shocked when I received an email from her during "off hours" that same evening, with a trip plan laid out for me!!!! All I did was ask her to run some numbers. Flights were attached, from Milwaukee, to my surprise!!! (I hate traveling out of Chicago). Dates were what I needed, and no crazy layovers!I'm a single mom and was freaking out about going on this trip without another adult with me. I was quickly reassured by Jelica that the Apple folks are great to deal with, and that I had no reason to worry. I was FINALLY able to sleep. Yes, I was losing sleep over the Expedia nightmare. If they couldn't figure out my reservation at my front desk, I was worried about getting from the airport to the resort!I was not prepared to pay for this trip upfront. Jelica was able to take a down payment from me, and work with Apple to allot me some time to pool funds together.Needless to say, I am going on this trip, and looking forward to it!!!I stopped in the office with my final payment, and the kindness and professionalism Jelica offered was second to none. I felt it was important for you to know that your employees are doing something great! Too often, we only hear about complaints.I can't thank her enough. If you could kindly let her know how much I appreciate all of her efforts, I would greatly appreciate it! I won't be planning any more trips without her! :)Punta Cana, be ready!Sincerely,Tanja R.

by Jeni H. on Adelman Vacations

Five stars!  My mother, daughter, and I recently took a three generation trip to Paris, France and Rome, Italy.  Diana Wray was our consultant and she was FANTASTIC!  She is very organized and had our trip planned flawlessly.  It was so nice to not have to stress over booking flights, hotels, and ground transportation.  She was very informative and answered our questions thoroughly. Our hotel was wonderful in both locations and we were so grateful for the location and the amenities.  Thank you to Diana Wray!  We toasted her on our trip at dinner for a trip well planned!  

by Signature Travel Network - Consultant Review on Adelman Vacations

How well did the overall service you received from Karen Allen meet your expectations? 10/10How happy are you with the speed and efficiency at which you receive responses from Karen Allen? 10/10How happy are you with the attention to detail and thoroughness from Karen Allen? 10/10How likely would you be to recommend Karen Allen to a friend? 10/10How likely are you to use Karen Allen to plan your next vacation? 10/10Comment: Karen has planned many vacations for us and always exceeds our expectations!!

by John & Jan P. on Adelman Vacations

Andrea (Bateman), Just wanted to thank you for planning our perfect, dream come true vacation!We enjoyed every minute of it.  We could have never seen so much if we had done this on our own.  I have already had a few people ask about our trip.  I gave them the travel company name along with yours & suggested they give you a call if they want a great vacation.Thank you again!John & Jan P.

by David V. on Adelman Vacations

Pamela (Serrano),Thank you so much for your friendly, courteous, efficient, and effective service! I especially appreciate your extra effort regarding seating assignments for my mom and me.I can’t remember the last time I received such personal service from anyone!Very sincerely!David V.

by Michael D. on Adelman Vacations

I want to tell management what an asset they have in one of your agents, Lori Blue.  I am VERY impressed with the service that she has given me.Michael D.

by Shaw’s and Osborne’s on Adelman Vacations

Thank you Marilyn (Fare), for all you did to make the Shaw’s and Osborne’s Alaska trip amazing!

by Allison M. on Adelman Vacations

We had the best trip. It was so much fun and OMG the hotel was perfect, such a great location. Everything was just fabulous. You did such a great job Diana Wray!Allison M.

by Tracy L. on Adelman Vacations

We have been clients of Karen Allen out of your Springfield office for over 20 years and there is a reason. We started with her when our boys were 2 and 6 and she booked a wonderful Disney trip. She was amazing!! Karen helped us plan our first real family vacation and we couldn't have enjoyed it anymore!! Fast forward 20 years, we booked our flights with her to Charleston S.C., the first vacation my husband and I had taken alone in 25 years!! We stayed on Hilton Head and were scheduled to fly home today Sunday Sept. 10th. All she booked for us were the flights because we used our timeshare. We got in touch with Karen a few days before we were supposed to fly home, because of hurricane Irma, and she went above and beyond to rebook our flights. Karen even took time out to call us and check to make sure we were ok. She is absolutely amazing not only as an agent but also as a friend. Our friendship developed over the years of traveling. Karen did everything she could to get us out of harm’s way with hurricane Irma. I truly appreciate all she did and has done for us. I recommend her to everyone and will continue to do so! She is truly the best!Tracy L.

by Glenalee R. on Adelman Vacations

I want to commend one of your employees, Andrea Bateman. Andrea booked three trips for me. She planned an exquisite cruise for me and my daughter, Ashley. I had recently lost my husband to cancer and needed to spend the holidays doing something different.Andrea gave us several options and an Oceania cruise was one of them. She picked the perfect thing for us to enjoy. She walked us through the entire trip from beginning to end. She helped plan all of our meal dates and times and all of our excursions. I did not to have worry about a thing. The entire trip went as planned from our driver being at the airport, to checking into a fabulous hotel the night before, to checking into the cruise, to the meals and excursions. There was not a hiccup at all, and I have to give this credit to Andrea. She answered all of our questions and never made us feel rushed.We just got back from a trip she planned for us to the Dominican Republic at Secrets Cap Cana. Again Andrea did an excellent job taking care of everything. We also have a trip to Costa Rica coming up in July that Andrea is taking care of for us.Andrea is not only our travel “Guru” she has become a friend that cares. Andrea is very knowledgeable and what she doesn’t know she finds out. She can read people and knows their needs, she's very aware of cost and what luxury we can get. I highly recommend Andrea to all of my friends. I can’t imagine going on a trip that she hasn’t planned.Thank you taking the time to read this.Kindly,Glenalee R.

by Lindel C. on Adelman Vacations
Janice (Mason)

Vicky and I want to give you a HUGE, THANK YOU. Our trip was beyond description.  The resort was perfect. Our Villa room was about 30 feet to the adult pool. The food was out of this world. It was a different place every night. The people there were so friendly. Again, thank you for all your hard work. 

by Steve L. on Adelman Vacations
Karen (Allen)

Thank you so much for everything! You have been such a big part of our family's happiest memories together on vacation. And I know you are going to be in our future trips. We all consider you a good family friend more than a travel agent. 

by Steve G. on Adelman Vacations

Just returned from our Down Under experience and will tell you that it was fabulous. Thank you for suggesting Globus. The sights, the guide and especially the excursions were beyond our expectations. Everything and everyday was a hit. We are so pleased with Globus that we are thinking of where to go next with them.  Again, many thanks for making this such a great experience. 

by Sango Family on Adelman Vacations

I just wanted to give my compliments & regards to CJ (Crow) for helping our family plan our Christmas vacation. CJ found us flights in the exact timeframes we preferred & was so courteous and friendly. Normally this sort of planning can be stressful, but CJ took all the stress out of it with her efficient planning skills. When looking to book travel in the future we will be looking forward to this kind of customer service. You have a wonderful, dedicated staff member in her! Thanks so much, Sincerely,The Sango Family 

by Colleen S. on Adelman Vacations

I must say that Andrea (Bateman) is a gem - the best travel agent we have used - she never gave up trying to help, I can’t speak highly enough of her efforts to get us onto this cruise.

by Anonymous on Adelman Vacations

CAMILLA THIEME made me & my Champions group feel like VIPs every single year since 2004! Lifetime Adventures and memories!!! Great team over there at Adelman Travel. FIVE STARS!Jerry B.

by Terry Z. on Adelman Vacations

Adelman Vacations and Amy Kemper are the greatest!!!! Amy has planned three trips for us with another next summer. Everything went as planned and Amy planned everything down to the very last detail. I won't go with any other agency!!!!

by Terri Cole on Adelman Vacations
Geri Jacoby-Smith

First off, thank you for recommending the South Sea Island resort; it was nothing short of spectacular. The condo that you recommended was the way to go! The resort and the staff were phenomenal. Plus the island and the resort was the closest you could get to the Caribbean feel, without leaving the US mainland. Thank you for setting this up with the ambiance that we were longing for. You were spot on!

Thanks again,

Terri Cole

P.S. when I called you for help and ideas, I had recently lost my Mother. I wasn't really thinking clearly or able to plan, I just wanted to go to the beach, our favorite place. Thank you for thinking for us. We were so happy to have the condo to prepare our own meals vs. the hotel side of the resort where we would have eaten out for all meals. Didn't know we need a rental car, BUT you did!!!! Thanks!!! Thanks!!! THANKS!!! Please forward this to your supervisor...you need a bonus!!! 🙂

P.S.S. We really enjoyed the bubble room. My daughter enjoyed the sites and of course, the orange crush cake was a hit!

by Kathleen N. on Adelman Vacations
Amy Kemper

Frank and I felt we had to write to you and let you know what a wonderful agent Amy Kemper is! We were somewhat disappointed in our last Apple Vacation trip (and still question their "coupon book" lure) but working with Amy made everything seamless and took away the stress from the last visit to Mexico. In fact, I do not think we would have purchased another trip had we not met Amy at the Chesterfield Mall travel fair. We had exactly the room we requested, and Amy was always prompt in responding, always pleasant. We will definitely do business with her again. Please extend our thanks to her--our trip was to Paradise, and that is no exaggeration.

by Raye D. on Adelman Vacations
Lyn Kelley

Thank you - we had an amazing trip. It was the trip of a lifetime. Everything went smoothly. The Majestic Hotel was very high end. We got upgraded to a large suite for the first two nights. The service there was outstanding. The rooftop pool and restaurant were excellent. In general, we loved Barcelona and would like to go back. The Disney cruises, as you know, are very well done for all ages. Everyone was entertained and relaxed the entire time on the boat. All of the private tours were great.We were whisked away in a private Mercedes vehicle at each port - pretty darn amazing. We covered much more ground more quickly with a private tour…They were definitely the way to go! We spent a ton of money but I think it was worth it.

Thank you again for all your help in setting up an amazing trip and memories for my family!

by Tom and Sharon on Adelman Vacations
Janice Mason

I can’t thank you enough for guiding us to the Royal Lahaina Resort. It was a perfect two weeks for us! Our oceanfront cottage was gorgeous. Everyone was so helpful and friendly. We also used several of your recommended eating spots...loved Kimo’s and the happy hour at Fleetwoods to mention a couple. Also thank you for the yummy Macadamia chocolates.

You will see us again!

by Jayne Justice on Adelman Vacations
Grateful Beyond Words

My daughter, Juliette ( almost 18) and I had THE BEST TRIP EVER! Not only were all the accommodations perfect but the trip was went so smoothly with all the detailed planning that Shari Henrickson handled for us. She is Amazing and a true joy to work with. We started with an open slate and picked Greece for our trip and the hotels in Athens , The St. George Lycabettus and Electra Palace were perfect; in Mykonos, the Royal Myconian Hotel , upgraded to the UTOPIA was stunning with its own private beach; in Santorini, the Altana Traditional Suites was exquisite and so special in the heart of Santorini. All the transfers, air, ferry, etc made our trip easy and seamless. I am beyond grateful to Adelman Travel, Shari, and Classic Vacations for a trip of a lifetime. Thank you. Most definitely will refer and use again.

by Amy S. on Adelman Vacations
Marsha Craig

just wanted to give a big thank you shout out to Marsha Craig. We traveled with my brother's family to Mexico at the end of July. We were kind of last minute travelers and she went above and beyond getting us many different quotes. In the end, she found a cheaper package AND got us on the charter flight. We had been to Mexico before, but inviting someone else puts the pressure on. We had a wonderful time, and I feel the credit goes to Marsha. Thank you so much!!!

by Craig & Shauna on Adelman Vacations
Barbara Prestage

I just wanted to let you know we made it home from the cruise and it went GREAT!!!

The weather was perfect, everything went great, and we had a fabulous time!

THANK YOU SO VERY MUCH for all of your assistance in getting this trip set up and helping it go so well!!

We were VERY blessed to have won this trip and to have been able to work with you – we can’t thank you enough for everything you did.

We will be sure to recommend you to anyone we know travelling in the future!!

THANK YOU BARBARA!!!

by Martee on Adelman Vacations
A “Rock of Knowledge”…

I want to recognize Kelly Christian who, for over 15 years, has planned trips for our entire extended family of thirteen to Costa Rica, Europe, South Africa, Mexico, Australia, New Zealand and Norway.

· Most recently, Kelly planned and executed travel plans for family members coming from all over the United States to Costa Rica for the holidays. She alerted us to first class upgrades and was attentive to details that were far above any of our skills.

· She guided me when I needed to apply for an insurance refund when my sister became gravely ill.

· Kelly was “there for us” when my son and I went to Croatia and were having problems with flights. She “gets” Global Travel Solutions!

· Kelly has demonstrated to us a real commitment to detail and is limitless in her willingness to listen to the endless details and questions I have while planning for our family extravaganzas.

Though I could use search engines, sheer off some minor costs, and complete the task independently, why would I do this? Kelly is a rock of knowledge and confidence. She is an exemplary professional and is respected by our family.

Martee

Springfield Missouri

by Missy on Adelman Vacations
Danube River Cruise

One of the best trips - beautiful ship, amazing food, and wonderful people. Cam and Brian are exceptional, can't wait to take the 2016 Rhine Cruise

by Jerry on Adelman Vacations
“lemonade from a sack of lemons”.

My wife Giulia and I are so appreciative of your kind and personal assistance during our travel disaster of Jan 4. To have nearly 40 friends and relatives board a cruise ship without you is a “special” feeling and then to be standing in the rain outside the cruise terminal alone and wondering “what’s next” is even more special.

So you helped make “lemonade from a sack of lemons”.

A rental car so I could show my wife beautiful butterfly gardens, Everglades tour and so many other Florida experiences absolutely helped ease her pain and sorrow, hotel rooms for our comfort, and then plane tickets allowing us to intercept the ship in Belize all amount to a vacation one will never ever forget. Your help in all these adaptations in a very stressful situation simply made it all much easier to deal with. Thank you again for your willingness to help and overall kindness to Giulia and me.

Honeymoon

Just wanted to let you know Jelica Lazic did a wonderful job helping us plan our honeymoon and went above and beyond our expectations. This process started back in September and she was patient in sifting through our desires and setting up our ideal package. Overall a job well done!

Great Success!

I just wanted to make a few comments about our experience with the company’s travel vendor.
We have had great success with Adelman Travel Group booking our trip awards destinations. This year we have sent people to Miami and one rep to Hawaii with the assistance of Adelman Travel Group.

Adelman has been able to book our representatives very timely, convenient flights along with very nice hotels within our budget. The representatives had very high praise for the hotels, the rooms and the services they experienced while on their stay. Adelman Travel Group has always made themselves immediately available to our representatives if they had any questions before or while on their trip. Adelman also has an emergency line available 24 hours a day in the event any adjustments or changes need to be made.

Most recently we have used Lyn Kelly. Lyn has always gone to great lengths to find very nice hotels. She is very knowledgeable and provides important information regarding extra amenities and services that are available for our employees on their trip. We have established a great working relationship with Lyn Kelly and the Adelman Travel Group.

by Anonymous on Adelman Vacations

I wanted to take a moment and let you know what a gem you have in Amy Kemper! By chance we were at the Chesterfield Mall during a travel event and we stopped and chatted with Amy about a family cruise.When we finally got to planning she researched numerous options for us and when we settled on a Carnival cruise that's when her real work kicked in! She corralled 16 people who were going to share 7 staterooms. We had 3 different families in our group and she welcomed communication from all of us (if we all spotted something we thought was a better deal we'd all call her individually - she was awesome). She got us a fair price to start and then watched and called and ended up getting our entire group upgraded to balcony rooms and onboard credit for us that made our cruise even more enjoyable.She watched to save us money at every turn plus one of our granddaughters had a little drama in her life and Amy was able to get the travel companion in her room changed not once but twice! And the last was fairly last minute but Amy stood firm and fought hard when Carnival tried to charge more than they had initially quoted.She did all the work which made our vacation stress free! We were confident that if we encountered any problems we would be able to reach Amy and she would take care of us.Her dedication and commitment to customer service is evident and it was a pleasure doing business with her. We have referred her to many already and will use her ourselves for future travel! It was a pleasure working with her! I know people are quick to communicate when things go wrong...I always like to communicate when things go right!

You have no idea, what a blessing… we’d be lost without you

Hi Lyn (Kelly),

I wanted to express my appreciation for your assistance with coordinating and reserving flights for me and my family. You have NO IDEA what a relief it is to have this done without me spending oodles of my own time. And the fact you found cheaper flights for me in the end, well,.... that just blows my mind.

Thank you thank you thank you!

by Terron on Adelman Vacations
Jelica (Lazic)!!!

We are back and we must say, the Valentin Imperial Maya was absolutely stunning!! We had a great time and the pictures don't do that place any justice!! We highly recommend the resort and the views, service were exceptional! We hope to take another trip there!! We thank you so much for setting up a great experience for us! I hope to work with you in the future Jelica!!

by Raymond and Beverly on Adelman Vacations
Clients forever

Karen (Allen), you have been soooo amazing and very helpful. We never could have done this without your help and support. We could never thank you enough for all your hard work on our behalf. We love you and think of you as part of our family.

by Terry on Adelman Vacations
Amy (Kemper)

I thought I would send you a picture of our view from our lanai on our last night in Maui. Our vacation was an absolute success. We are flying home tomorrow and your arrangements for the side trips, hotels and rental cars were excellent. You have made a customer out of me and I’m looking forward to working with you in the future. Thanks again

by Carolyn on Adelman Vacations
St Bart’s

Thank you for the outstanding way my request for travel to St Bart’s was handled. I was dealing with a friend of mine that owns a travel agency in West Palm Beach for several months and never got anywhere. Lyn Kelley, you were always so speedy in your response to me.

by Steve on Adelman Vacations
Not your ordinary kudos…

I have used Kelly Christian for my personal travel needs for many years, and the service she provides has consistently exceeded my expectations-and that's not an easy thing to do. As a result of her good work, I was able to convince the board of directors of Project Hope (501 C3 Christian Missions Service Group to Haiti and Nicaragua) to transition our 20+ international travel teams from another local agency, to Adelman and Kelly. This was not an easy decision, as Project Hope had used the other group for 12 years, and we had personal relationships with the agents involved. As a board, we are stewards of those who travel and serve with us, and the level of friendly, reliable, predictable performance I had experienced personally with Kelly was simply lacking with the other firm. We made the (painful) decision to change three years ago, and Project Hope has never looked back. Travel "problems" used to be a constant topic of discussion around our board table, and since our transition to Kelly, those "problems" have simply disappeared.
Last Friday I was in Cleveland, Ohio attempting to fly back to Springfield. I learned of the O'Hare fire issue, and that my Hopkins/O'Hare flight had been canceled. I called Kelly, learned she was on another call, left a voice mail explaining my problem, then called the United Premier desk. I spent the next 20 minutes with a very friendly call-taker who could do nothing but explain the options-which included a minimum of one overnight at my expense and routes that literally went from East to West, to back East, to Springfield, arriving home Saturday or Sunday. While having this conversation, Kelly called me. I could see it was her, but I was afraid to disconnect from United. I then grabbed a second phone, called Kelly, and had two calls going at once. Kelly was now explaining in one ear that she had me going Hopkins/DFW/SGF, that day, while United was telling me “no” in the other ear...Kelly patiently provided the key booking info, which I then provided to United, who then said, "oh...I see it now". I returned home Friday evening.
In conclusion, I don't expect miracles, and Kelly did get me the last seat. Had that seat not been there, I understand she can't create one. However, this is but one example of the many "last seats" I somehow have gotten over the years, and where she has somehow done what it took to get me out of the Middle East, home from Africa, etc. I have used these experiences to convince a number of my "frugal" friends of the invaluable benefits of using Kelly over the internet travel game. I appreciate what Adelman travel does, but respectfully, I've had other travel agencies: the benefits here are not found in an agency-it’s in having an agency that has agents like Kelly.
I'm a "frugal" traveler who speaks from experience. A travel agent like Kelly doesn't cost money…she provides an invaluable service that you just can't get any other way. My thanks to you and Adelman for providing Kelly, and what comes with her.

by Steve on Adelman Vacations
Not your ordinary kudos…

I have used Kelly Christian for my personal travel needs for many years, and the service she provides has consistently exceeded my expectations-and that's not an easy thing to do. As a result of her good work, I was able to convince the board of directors of Project Hope (501 C3 Christian Missions Service Group to Haiti and Nicaragua) to transition our 20+ international travel teams from another local agency, to Adelman and Kelly. This was not an easy decision, as Project Hope had used the other group for 12 years, and we had personal relationships with the agents involved. As a board, we are stewards of those who travel and serve with us, and the level of friendly, reliable, predictable performance I had experienced personally with Kelly was simply lacking with the other firm. We made the (painful) decision to change three years ago, and Project Hope has never looked back. Travel "problems" used to be a constant topic of discussion around our board table, and since our transition to Kelly, those "problems" have simply disappeared.
Last Friday I was in Cleveland, Ohio attempting to fly back to Springfield. I learned of the O'Hare fire issue, and that my Hopkins/O'Hare flight had been canceled. I called Kelly, learned she was on another call, left a voice mail explaining my problem, then called the United Premier desk. I spent the next 20 minutes with a very friendly call-taker who could do nothing but explain the options-which included a minimum of one overnight at my expense and routes that literally went from East to West, to back East, to Springfield, arriving home Saturday or Sunday. While having this conversation, Kelly called me. I could see it was her, but I was afraid to disconnect from United. I then grabbed a second phone, called Kelly, and had two calls going at once. Kelly was now explaining in one ear that she had me going Hopkins/DFW/SGF, that day, while United was telling me “no” in the other ear...Kelly patiently provided the key booking info, which I then provided to United, who then said, "oh...I see it now". I returned home Friday evening.
In conclusion, I don't expect miracles, and Kelly did get me the last seat. Had that seat not been there, I understand she can't create one. However, this is but one example of the many "last seats" I somehow have gotten over the years, and where she has somehow done what it took to get me out of the Middle East, home from Africa, etc. I have used these experiences to convince a number of my "frugal" friends of the invaluable benefits of using Kelly over the internet travel game. I appreciate what Adelman travel does, but respectfully, I've had other travel agencies: the benefits here are not found in an agency-it’s in having an agency that has agents like Kelly.
I'm a "frugal" traveler who speaks from experience. A travel agent like Kelly doesn't cost money…she provides an invaluable service that you just can't get any other way. My thanks to you and Adelman for providing Kelly, and what comes with her.

by Shona on Adelman Vacations
Our trip was FABULOUS…

I can't thank you enough for your attention to detail in helping us plan this vacation. It truly was everything I had hoped it to be. From the moment we got there till the moment we left, nothing but warm, friendly hospitality. The food, the service, the spa... the whole resort was really WONDERFUL.

Thanks to you we had no worries. You gave us so much valuable information, we didn't have any surprises. Everything was as you said and because of that we were well prepared for every transition in our trip. Everything went smoothly in every way. We truly were able to unplug from our world and completely relax…and that, sweet Amy (Kemper) was PRICELESS!

by DeeDee on Adelman Vacations
Honeymoon

Geri Jacoby-Smith booked us on our honeymoon to the Couples Tower Isle Resort in Jamaica in 2013. We couldn't have been happier, not only with the trip, but with the service we received from her and Adelman Vacations! We were so happy, we went right back to her to plan our next vacation to Punta Cana, Domincan Republic. Thank you Geri and Adelman Vacations for being there for us!!

by Rebecca on Adelman Vacations
Adelman Vacations

Booked our cruise with Lindsey Buckles & she did an awesome job. We had a little trouble with our shuttle because of the hotels mess up & Lindsey was able to get some of our money returned! Best vacation ever!

by Kimberly on Adelman Vacations
Great Vacations

Karen Walker is amazing I would recommend her to book a vacation. I have booked thru her for 5 years and would not use anyone else. Great vacations every time and a amazing customer service.

Adelman Vacations

Thanks to CJ our vacation was wonderful! We went on a cruise to the Bahamas & my boyfriend proposed! It was absolutely wonderful. We'll go back to CJ for our honeymoon!

by Brianna on Adelman Vacations
Adelman Vacations

Thanks to Ms. Amy Kemper our honeymoon was absolutely a fairy tale. Thanks so much for your help!

by Jonah on Adelman Vacations
Danube River

Amazing Danube river cruise; the best way to see Europe! Cam and Brian were awesome!

by Lynn hubbard on Adelman Vacations
Great travel agent

We have used Marilyn Fare in Springfield mo for several of our trips. She is the best and we are always pleased with her recommendations.

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